This AI provides next generation Cloud Contact Center powered by AI.

June 21, 2023



In the digital era, providing seamless and efficient customer interactions is essential for businesses to thrive. It stands as a leading provider of next-generation This AI solutions, serving over 600+ customers in 70+ countries.

Highlight Features:

  1. Omnichannel Management: This AI enables businesses to manage multiple communication channels seamlessly in a single interface.
  2. WebRTC-Based Solution: Collab’s Cloud Contact Center is built on WebRTC technology, making it accessible in any browser without the need for additional software installations.
  3. Self-Service Capabilities: This AI empowers businesses to offer self-service options to customers through interactive voice response (IVR) systems and bots.
  4. Advanced Real-Time Reporting: It provides advanced reporting features in real-time, offering valuable insights into agent performance, customer interactions, and service levels.

Ideal Use:

  1. Customer Support and Service: Collab’s Cloud Contact Center is an ideal solution for businesses aiming to provide exceptional customer support and service.
  2. Remote Work and Distributed Teams: AI WebRTC-based Cloud Contact Center enables businesses to support remote work and manage distributed teams effectively.
  3. Data-Driven Decision Making: Its advanced reporting capabilities provide businesses with valuable insights.


 Collab’s next-generation Cloud Contact Center solutions revolutionize customer engagement and service delivery for businesses worldwide. With omnichannel management, WebRTC-based accessibility, self-service options, and advanced real-time reporting.

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